Frequently Asked Questions
Everything you need to know about your Alpina timepiece and shopping experience.
What is the standard shipping timeframe for new orders?
We offer complimentary standard shipping on all orders. Delivery typically takes 3 to 5 business days within the continental US, while international shipping may take 7 to 14 business days depending on customs processing.
How long is the international warranty on Alpina watches?
Every Alpina timepiece comes with a 2-year international warranty from the date of purchase. This covers manufacturing defects and ensures your watch meets our rigorous Swiss quality standards.
What is your return and exchange policy?
If you are not completely satisfied with your purchase, you may return the item in its original, unworn condition with all packaging and tags within 30 days for a full refund or exchange.
How can I ensure my watch remains water resistant?
To maintain water resistance, we recommend having your watch tested annually and ensuring the crown is always pushed in or screwed down before contact with water. Avoid exposing your watch to hot showers or saunas.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I register my watch for the warranty program?
You can register your timepiece by visiting our official website and entering your serial number and proof of purchase under the 'Warranty Registration' section to activate your coverage.